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Shipping Protection Plan
We’ve teamed up with trusted partners to offer shipping protection—so your order is covered if something goes wrong. Just reach out to Xcotton if you need help. Full policy details below.
1. What’s covered by this plan?
- √ Package lost in transit
- √ Package stolen or missing after delivery
- √ Package damaged in transit
- √ Delay in delivery
- √ Logistics provider delivery error
2. How to add protection
During checkout, you will have the option to add Shipping Protection to your order. By selecting this service, the protection fee will be automatically included in your total payment.
- This protection is applied per order.
- It only covers products purchased within the corresponding order.
- The service cannot be added after order completion.
- Shipping Protection cannot be cancelled once the parcel is shipped.
3. To report an issue
Upon successful enrollment in the protection plan, a confirmation email containing the following will be automatically dispatched:
- Service contract reference number
- Step-by-step claims guide
- Official claims procedure documentation
Filing Claims with Xcotton：
In the event of parcel loss or transit damage, immediately initiate the claims process by clicking HERE.
If you have any questions, please feel free to reach out to our customer support team at support@xcottons.com.
4. Liability Statement
When you purchase protection, coverage for shipping loss or damage is provided by Xcotton. We’ll gladly assist by sharing claim info, but Xcotton manages the claims process directly.
5. Helpful Reminders
- Double-check your shipping info: Make sure your address and contact details are correct at checkout. Inaccurate info could lead to delivery issues or affect your ability to file a claim.
- Inspect your order ASAP: Once your package arrives, check it right away. If there’s any damage or problem, email us at support@xcottons.com as soon as possible to begin the claims process.
6. FAQ
- When will I receive the claim confirmation email?
The shipping protection confirmation and claim email will be sent to you after your order has been shipped. - Are shipping fees and taxes refundable?
Yes, they are refundable. The maximum compensation provided by Xcotton covers the cost of the products listed in the order, as well as shipping costs and taxes.
- What counts as a delivery delay?
We promise delivery within 7–15 business days. If your package arrives later than 15 days, the delay protection applies . - Where can I find the full claim filing guide?
For detailed instructions, please refer to the Xcotton Resolution Center Claim Filing Guide included in the attachment.
https://sp.xcottons.com/#/more/SPDL5